Professional terms for using the hosted BastionAgentic service.
These terms describe the general responsibilities, usage expectations, and commercial framework for customers using the BastionAgentic SaaS offering.
Acceptable use
By accessing the hosted service, you agree to use BastionAgentic in compliance with applicable law, your internal organizational policies, and reasonable platform safeguards intended to protect users, data, and service integrity.
Customer responsibility
Customers are responsible for the prompts, files, workflows, integrations, and other content introduced into their workspace, as well as the internal decisions made on the basis of agent output. Human review, approvals, and domain judgment remain the customer's responsibility.
Accounts and workspace administration
Workspace owners and administrators are responsible for access control, user invitations, permission decisions, billing administration, and safeguarding credentials associated with their workspace.
Trials, subscriptions, and billing
Paid plans may include a trial period, recurring subscription charges, top-up usage purchases, and plan-based usage thresholds. Billing terms are governed by the active subscription selected by the customer and any applicable commercial agreement.
Service evolution
We may update or improve the service over time, including features, limits, operational safeguards, integrations, and infrastructure choices, in order to maintain performance, reliability, security, and product quality.
Availability and support
While we aim for reliable service delivery, availability may be affected by maintenance, third-party dependencies, incident response, network conditions, or force majeure events. Support experience may vary by plan tier and commercial terms.
Changes to terms
We may revise these terms as the product and commercial offering develop. Continued use of the service after updated terms are published constitutes acceptance of the revised terms, subject to any separately negotiated agreement that governs the customer relationship.